The Situation
A processor of lamb and mutton products contacted their local HAYLEY DEXIS branch in Wolverhampton, reporting a gearbox breakdown that had brought machinery to a standstill.
The team at HAYLEY DEXIS, with the assistance of the on-site engineer, identified the gearbox make and model before contacting the manufacturer directly. A replacement would only be available on a five-day delivery, which was far too long for the machinery to be out of action.
The Solution
Upon discovering the lead time on a replacement gearbox, HAYLEY 247 DEXIS were contacted for assistance on providing a quick turnaround gearbox repair job. The HAYLEY 247 DEXIS team collected the failed asset and took it to their Dudley workshop where a full strip and inspection was completed with a report sent to the customer.
Work continued through the night and the repair was completed by the following morning. In around fifteen hours, the repaired gearbox was back on-site and returned to normal operation.
"THE FAST REPAIR PROVIDED BY HAYLEY 247 DEXIS SAVED THE CUSTOMER £100K IN LOST REVENUE"
The Result
Thanks to the overnight priority repair service provided by the specialist gearbox team at HAYLEY 247 DEXIS, the asset was back up and running within fifteen hours.
With a new unit only available in five days from the manufacturer, the fast repair saved the customer £100,000 worth in lost revenue.
The service life and reliability of the asset have been improved by the repair work, as genuine and high-quality components were used by the engineering team at HAYLEY 247 DEXIS.